• Work closely with key customers to guide them through integration builds, implementations, and scaling with Nango. • Build and ship product features requested by customers, with fast turnaround and high quality. • Take projects end-to-end: understand customer needs, design the right solution, implement it, and polish it through iteration. • Serve as a direct feedback loop into the product roadmap by identifying gaps, pain points, and strategic opportunities. • Support complex customer use cases through Slack, calls, pairing sessions, and technical deep dives. • Partner with prospects during evaluations and POCs, helping them ramp up quickly and succeed early. • Debug challenging integration or platform issues and drive them to resolution with speed and ownership. • Collaborate daily with engineering on execution, product on prioritization, and go-to-market on account health and expansion. • Operate in a high-paced environment, balancing multiple customer threads while continuing to deliver product improvements.