Common Great

Forward-looking fundraising strategy, campaigns, and technology that get results.

Renewals Manager

ManagerManagerFull TimeRemoteTeam 1-10Since 2022H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

44 days ago

Salary

$100K - $130K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Own Growth Renewals, managing a high-volume book of business with varying contract terms and renewal cycles. • Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close. • Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates. • Proactively identify churn risk and take action to mitigate through value reinforcement and alignment. • Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience. • Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps. • Ensure renewal terms, pricing, and approvals align with Common Room policies. • Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution. • Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes. • Provide clear visibility into renewal status, risks, and outcomes. • Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals. • Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale.

Job Requirements

  • Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS.
  • Have experience managing high-volume renewals in a Growth, SMB, or commercial segment.
  • Are comfortable owning transactional processes while still thinking strategically about scale.
  • Communicate clearly and confidently with customers around pricing, contracts, and value.
  • Are highly organized and able to manage competing deadlines and priorities.
  • Enjoy working cross-functionally to solve process and customer experience challenges.
  • Bring a data-informed mindset and are curious about what drives retention and churn.
  • Thrive in fast-paced, scaling environments.

Benefits

  • Competitive base compensation with meaningful equity ownership
  • Health insurance including medical, dental, and vision, HSA and FSA
  • We pay 100% of your employee premium and 50% of your premium for any dependents
  • Unlimited Paid Time Off
  • Paid Company Holidays
  • Work from home policy including a laptop and support for your home office needs
  • Monthly Remote Stipend
  • 401(k) self contribution
  • Paid Family Leave
  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company's lifecycle

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