• Perform analysis and provide implementation recommendations based on business requirements. • Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements. • Communicate complex ideas, concepts, and processes effectively with other engineers and management. • Contribute to evaluations and improvement of best practices in both process and standards. • Recommend value-added changes to existing coding practices, standards, and tools. • Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system. • Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems. • Assess the severity of problems, determine corrective action, and resolve technical issues. • Monitor end-user usage of the system and perform daily administrative and user support tasks. • Provide technical support to end users, diagnosing and resolving problems. • Evaluate and configure CRM systems and provide detailed end-user documentation. • Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology. • Manage and collaborate with product vendors and systems integrators on the delivery of solutions. • Collaborate with business partners on user acceptance testing. • Work closely with project managers, UI/UX designers, other developers, and data analysts. • Write technical specifications and documentation.