This role supports care management activities by interacting with members via phone or home visits to ensure services are delivered by providers and continuity of care is achieved. Responsibilities include documenting care plans, coordinating activities with providers and caregivers, and serving as support for member inquiries related to the service plan.

This role supports care management activities by interacting with members telephonically or via home visits to ensure service delivery and continuity of care, documenting care plans, and coordinating activities with providers and caregivers. The coordinator also serves as support for member/provider inquiries and facilitates member services by communicating with care managers and practitioners.

This role supports rare disease patients through focused case management, coordinating therapy initiation and managing logistical needs in collaboration with internal teams. The Liaison also serves as a PKU subject matter resource, focusing on product training, adherence, and logistical support using approved materials.

The Customer Success Manager will maintain long-term customer relationships to understand their business needs, focusing on increasing revenue through ongoing customer lifecycle management. Key duties include maintaining industry and product knowledge, developing communication channels, creating action plans, and driving revenue through usage, renewals, and expansion.