Partner Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

45 days ago

Salary

Not specified

Bachelor Degree7 yrs expEnglish

Job Description

• Serve as the primary IT and transformation liaison between the Company and partner health systems • Establish and maintain strong executive-level relationships with partner stakeholders • Translate enterprise strategy into partner-specific execution plans • Collaborate with the Transformation Office to establish program governance frameworks • Partner closely with the Transformation Office and PMO to design and implement program governance frameworks • Drive disciplined execution across multiple concurrent initiatives • Manage program financials including budget development and ROI reporting • Drive change management initiatives and lead end-to-end change management strategies • Ensure risk and compliance alignment

Job Requirements

  • 7+ years in Technology or Health IT program management
  • Bachelor’s degree in Business, IT, or related field
  • Master’s degree in related field preferred
  • Epic Certification in relevant modules (e.g., Ambulatory, Cadence, Bridges, or Care Everywhere) preferred
  • Demonstrated experience with Epic system implementations
  • Vendor and SOW management experience
  • Deep understanding of EMR systems (especially Epic)
  • Understanding of interoperability standards
  • Ability to manage budgets and track ROI
  • Familiarity with HIPAA, SOC2, and audit-readiness practices
  • Strong interpersonal and communication skills
  • Experience overseeing direct reports and vendor PMs

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities

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