Beyond Finance

Move Beyond Debt

Bilingual Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

52 days ago

Salary

Not specified

High School1 yr expSpanishEnglish

Job Description

• Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs • Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner • Employs strong interpersonal skills to handle difficult calls courteously and professionally • Thoroughly documents request outcomes for accurate tracking and analysis • Work efficiently and effectively to independently resolve client requests, both as a team and independently • Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner • Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts • Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problems • Handle a high volume of clients in a work from home call center environment

Job Requirements

  • 1 year call center experience (Required)
  • Bilingual - Spanish (Required)
  • Reliable, High Speed, Internet connection (Required)
  • Technical proficiency with Client Relationship Management system (CRM)
  • Strong customer service orientation
  • Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
  • Effective problem solver
  • Effective at time management, planning & organizing tasks and time
  • Ability to understand and empathize with customer issue(s)
  • Ability to work from home in a distraction free environment

Benefits

  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

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