• Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relations to 340B Architect • Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause • Provide essential service to our internal and external clients regarding our web-based 340B Federal Government Program software • Provides high-level analytics, reporting, and other support as needed • Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals