Expel

Leading MDR provider trusted by some of the world’s top brands to expel adversaries, minimize risk, & build resilience.

Associate Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$73.5K - $106.6K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals • Build relationships and coordinate across teams to make sure we’re all in sync as we continue to grow • Be operationally diligent as we consistently meet every expectation we set, on time • Distill trends from the data we collect to identify ways in which our customers can address the root cause of security problems they face • Help customers with their security technology

Job Requirements

  • 3+ years of relevant professional experience
  • An unyielding desire to delight customers and inspire change
  • Flexibility and an openness to new challenges
  • Concise verbal and written communication skills for technical audiences
  • Ability to prioritize the needs of multiple customers while managing expectations
  • Knowledge of the various types of security technology
  • Creativity to challenge the status quo and help find new solutions to new problems
  • Familiarity with data analysis tools like Excel or equivalent
  • Understanding of security controls for common platforms and devices

Benefits

  • Unlimited PTO
  • Work location flexibility
  • Up to 24 weeks of parental leave
  • Excellent health benefits

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