The Next Evolution of Enterprise AI
Customer Success Manager – Federal
Location
Florida
Posted
5 days ago
Salary
$150K - $230K / year
Job Description
Job Requirements
- SECRET or TS/SCI Security Clearance.
- Significant experience as a CSM or AM working with the government. Our team is lean and requires someone who is able to thrive in the federal space without significant guidance.
- Willingness to travel. You will need to be onsite with our customers frequently. Most of them will be on the East Coast.
- Experience with a technical product. You’ll need to have worked with a highly-technical product in the past. Legion is a Generative AI product and the technology itself is highly complex. While our users can be anyone at an enterprise, the decision-makers involved in bringing Legion to their company (e.g., CTOs, CIOs) are often quite technical and you will need to be able to comfortably communicate with them.
- Exceptional communication skills. You represent Legion to the customer, and you represent the customer to Legion. Effectively communicating in both directions is paramount and critical to the success of both the customer and Legion.
- Proven ability to collaborate. You can work effectively with cross-functional teams, including sales, product, and/or engineering to articulate customer needs and develop new platform capabilities to meet them.
- Understanding of AI technologies. You understand machine learning concepts and their applications in real-world scenarios and can communicate them to customers of varying levels of technical backgrounds.
Benefits
- Healthcare (medical, vision, and dental insurance) with generous employer contribution (90% for employees and 75% for dependents)
- HSA/FSA
- Flexible PTO. Take time as you need it - plus Christmas Eve through New Year's Day is a company-wide shutdown to relax and get ready for the new year.
- Stock Options
- Remote work, with a home office stipend to set up your workspace
- Paid Parental Leave (12 weeks). Legion also provides an additional 4 weeks (16 weeks total) for birthing parents.
- Bereavement leave (2 weeks) for miscarriages or the loss of a loved one
- 401k (no matching as of yet)
- In-person gatherings
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