eBay

We connect people and build communities to create economic opportunity for all.

Customer Operations Specialist

OperationsOperationsFull TimeRemoteTeam 10,001+Since 1995H1B SponsorCompany SiteLinkedIn

Location

Arizona + 4 moreAll locations: Arizona, New Jersey, Pennsylvania, Texas, Utah

Posted

33 days ago

Salary

$29.2K - $50.2K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Devote yourself to ensuring customer satisfaction • Deal with customer complaints in a sensible manner • Assist with answering customer inquiries and problems • Provide timely, empathetic support to customers through our Genesys software • Build strong feedback loops between customers and internal teams • Maintain and influence Standard Operating Procedures (SOPs) • Identify and promptly resolve customer issues

Job Requirements

  • 2+ years of technology customer support experience
  • Exceptional customer service skills
  • Technology or automotive industries experience
  • Proficient with or ability to quickly learn an array of computer software and Microsoft office applications
  • Ability to help non-technical customers solve technical issues
  • Basic knowledge of automobile terminology and purchase and sale documentation preferred
  • Bachelor’s degree or equivalent a plus

Benefits

  • Full range of medical benefits
  • 401(k) eligibility
  • Various paid time off benefits
  • Parental leave
  • Target bonus

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