The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Technical Support Supervisor

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

$65.9K - $109.9K / year

High School2 yrs expExperience acceptedEnglish

Job Description

• The Technical Support Supervisor leads a team responsible for automating and maintaining systems that support client contracts, policies, customer booklets and certificates. • Monitor workload, system functionality, and workflow related to designing, coding, and testing updates to document creation tools. • Ensure timely completion of coding assignments, accurate testing, and compliance with product and regulatory requirements. • Manage and support a team of analysts. • Engage regularly with the team to manage daily workload, make assignments, provide direction and conduct proactive workload balancing. • Help to remove barriers to ensure the team meets deliverables and commitments. • Drive ongoing staff development by delivering regular feedback, coaching, and support. • Partner with the team and internal matrix stakeholders on escalated issues.

Job Requirements

  • High School diploma or GED required; bachelor’s degree or equivalent work experience preferred
  • 2+ years of previous supervisory experience, preferred
  • Experience managing a virtual team, preferred
  • Intermediate knowledge of MS Office products; specifically, Excel, required
  • Familiar with the Document Source Tool, preferred
  • Proven ability to manage multiple priorities while adapting quickly to changing demands, preferred
  • Strong people assessment skills to objectively evaluate performance, identify development needs, and inform coaching and talent decisions, preferred
  • Demonstrated ability to collaborate and build effective relationships across all levels, supported by strong written, verbal, and listening communication skills, preferred
  • Ability to travel occasionally, as business needs require.

Benefits

  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays

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