First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
Customer Success Director
Location
United States
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves managing enterprise-level accounts to grow revenue through sales of First Advantage products and solutions within a small number of named accounts in the Staffing Vertical.
- Develop and maintain strategic account management plans
- Track revenue trends and upsell opportunities
- Meet or exceed quarterly and annual revenue objectives
- Identify additional products or solutions First Advantage can provide
- Demonstrate understanding of First Advantage pricing and procedures
- Prepare and deliver quarterly and annual client business reviews
- Document and manage all action/project plans for assigned client base
- Analyze trends and make recommendations on customer programs
- Update and maintain knowledge of customers’ background screening programs
- Establish and maintain excellent customer relationships
- Manage customer contractual documentation
- Host cadence client calls to nurture account relationships
- Perform other duties as assigned
Qualifications
- Bachelor's Degree or equivalent (MBA optional but preferred)
- 7+ years’ proven experience in sales account management
- Familiarity with Staffing, BPO and/or RPO industries helpful
- Proficiency with MS Office applications
- Familiarity with reporting tools like Lookr Analytics and PowerBI helpful
- Salesforce use and familiarity in tracking client information helpful
- Strong oral and written communication skills
- Outstanding multi-tasking and time-management abilities
- Excellent organizational, analytical, and problem-solving skills
- Demonstrated networking capabilities
- Ability to navigate large organizations and build strong internal partnerships
Requirements
- This position requires travel, including overnight travel with up to 20% travel requirements
Benefits
- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities
Job Requirements
- Bachelor's Degree or equivalent (MBA optional but preferred)
- 7+ years’ proven experience in sales account management
- Familiarity with Staffing, BPO and/or RPO industries helpful
- Proficiency with MS Office applications
- Familiarity with reporting tools like Lookr Analytics and PowerBI helpful
- Salesforce use and familiarity in tracking client information helpful
- Strong oral and written communication skills
- Outstanding multi-tasking and time-management abilities
- Excellent organizational, analytical, and problem-solving skills
- Demonstrated networking capabilities
- Ability to navigate large organizations and build strong internal partnerships
- This position requires travel, including overnight travel with up to 20% travel requirements
Benefits
- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities
Related Guides
Related Job Pages
More Customer Success Manager Jobs
The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, m...
Sr. Customer Success Specialist
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role involves ensuring our customers derive ongoing value from our platform. You will manage various customer renewals, identify growth opportunities, and ensure satisfaction at every stage of their journey. Manage the full renewal lifecycle for a large portfolio of customer...
CRM Operations Manager overseeing Salesforce platform for customer engagement
Senior Customer Success Manager
CalendlyThe scheduling automation platform for eliminating the back-and-forth emails to find the perfect time — and so much more
Senior Customer Success Manager managing strategic customer portfolios for Calendly
