Calendly
The scheduling automation platform for eliminating the back-and-forth emails to find the perfect time — and so much more
Senior Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2013H1B No SponsorCompany SiteLinkedIn
Location
Alabama + 11 moreAll locations: Alabama, Alaska, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, Virginia, West Virginia
Posted
6 days ago
Salary
$117.0K - $190.0K / year
Bachelor Degree4 yrs expEnglish
Job Description
• Managing a diverse portfolio of high-potential ($10K–$60K ARR) customers in the Growth segment.
• Leveraging product usage data and risk signals to inform proactive engagement strategies.
• Driving product adoption, renewals, and expansion by aligning Calendly solutions to customer goals.
• Leading complex account planning and tailoring ROI narratives for strategic customers.
• Collaborating cross-functionally with Sales, Product, Marketing, and Solutions Architecture to advocate for customer needs and influence internal strategy.
• Building strong relationships across customer organizations, including C-suite and key decision-makers.
• Contributing to internal initiatives that improve Customer Success processes, tools, and scalability.
Job Requirements
- 4+ years of experience in Customer Success or Account Management in SaaS, with 2+ years in a strategic or senior role.
- Experience managing complex customer portfolios and driving value through consultative approaches.
- Proficiency with tools like Salesforce, Gainsight, and Slack; strong internal communication and documentation habits.
- Strong cross-functional collaboration skills and ability to influence product and go-to-market strategies.
- Comfort operating with independent discretion and navigating ambiguity in a fast-paced environment.
- Strong business acumen and communication skills across both technical and executive audiences.
- Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.
Benefits
- Quarterly Corporate Bonus program (or Sales incentive)
- equity awards
- competitive benefits
