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Role Description

As a Permitting and Information Technician, you will play a crucial role in scheduling and processing permits for the use of our facilities and amenities. You will provide valuable information to patrons and ensure their needs are met. Your responsibilities will include:

• Reviewing, approving, and issuing facility or amenity use permits.
• Scheduling and processing permits for public use of activity buildings, pavilions, camping sites, picnic areas, and ball fields.
• Assisting customers with reservations and providing recommendations for appropriate rental facilities.
• Responding to customer inquiries and complaints regarding park facilities and amenities.
• Performing administrative tasks such as data entry, drafting emails, and maintaining records.
• Coordinating with park or facility managers for special customer requests.
• Collecting fees, processing receipts, and maintaining financial reports.
• Ensuring accurate data entry and timely processing of bank deposits.
• Filing and archiving records in compliance with established policies.

Qualifications

• High school diploma or GED.
• Three years of experience in administrative and clerical support or customer service.
• Valid Driver’s License and ability to drive Commission vehicles within Montgomery County.
• Proficiency in using MS Office and other office software.
• Strong interpersonal skills and ability to work collaboratively with diverse groups.
• Ability to communicate effectively in another language is a plus (Spanish preferred).

Requirements

• Bilingual candidates who can read, write, and speak Spanish proficiently are preferred.

Working Conditions

• Work is performed in an office setting at 2425 Reedie Drive, Wheaton, MD.
• Ability to telework up to two (2) days per week with the supervisor’s approval.
• May work outdoors briefly on an incidental basis.
• Work is primarily sedentary and requires very light to light physical effort.
• May be subject to interactions with displeased or irate customers.
• May be subject to various job demands such as a high volume of work and tight deadlines.
• May be subject to medical, drug, and alcohol testing.
• This position does not qualify for benefits.
• A complete background investigation will be completed before hire.