Correlated Solutions, Inc.

Correlated Solutions offers non-contact measurement solutions for materials and testing using digital image correlation.

Client Services Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 11-50Since 1998H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

7 days ago

Salary

$68.4K - $80.5K / year

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

• Member of the Tier 2 support team responsible for handling technical escalations and more advanced inquiries • Responsible for supporting client needs through the organization and completion of Help Desk tickets • Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers • Serve as escalation point for the functionality support (FS) jira project • Aid in the research and resolution of Help Desk tickets • Ensure prompt resolution is provided and prompt escalation is completed • Serve as a highly technical resource and mentor to the Client Services Specialists • Collaborate and cross-train with Tier 3 development team • Maintain a solid understanding of the KeyStone product • Document client requests and resolutions through the Help Desk system • Provide in depth demonstrations and training of system functionality as needed • Assist in client preparation for system releases and changes • Performs other duties as assigned.

Job Requirements

  • Five to six years of similar or related experience
  • Strong technical skills
  • Excellent interpersonal skills and multitasking abilities
  • Exceptional written and verbal communication skills
  • Ability to take the initiative and adapt
  • Ability to understand and solve technical issues with little guidance
  • Advanced proficiency in determining root cause
  • Education: (1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

Benefits

  • Medical, Dental, Vision, Life Insurance
  • 401(K) Match
  • Discretionary profit share
  • Discretionary annual bonus
  • Wellness Programs: Yoga and Massages
  • Bi-Weekly engagements (coffee tastings, trivia, etc.… )
  • Community Involvement
  • Professional Development
  • Growth Days
  • Vacation Days
  • Floating Holidays
  • Sick Days
  • Parental leave

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