• Support with answering phones and responding to members • Perform computer data entry, inquiry requests, and provide clerical duties to support the Medical Brokerage Call Center • Data Entry of ride and billing information for completed rides • Maintain records and reports within areas of responsibility • Process incoming and outgoing mail • Prepare denial letters to CCO • Prepare and maintain records for quality control • Field incoming phone calls • Interview eligible clients to obtain sufficient information to take ride request • Provide timely ride assignments to providers • Assess eligibility according to program regulations • Document rides that providers are unable to provide and assist with arrangements for alternative service delivery • Take messages and route calls to other programs