Pearson VUE

The potential of every professional. The promise of every industry.

Advanced Specialist, Customer Success – Sciences

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 1994H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

9 days ago

Salary

$68K - $73K / year

Postgraduate Degree5 yrs expEnglish

Job Description

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals • Consult on digital assessment, grading, and reporting strategies; Provide deep understanding and best practices knowledge instructing with Mastering courseware • Consult with customers on modifying or creating content • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed • Consult with Product teams to advise on development of new platforms, tools, and features • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives • Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

Job Requirements

  • Master's degree in assigned discipline area (**Physics**) is required
  • At least 5 years of teaching experience at the **collegiate level** or comparable is required
  • Power-user experience with Pearson Mastering preferred
  • Knowledge and experience in multiple fields in Sciences preferred; additional experience with Engineering, Geosciences, and/or Biology a plus
  • Online teaching experience preferred
  • LMS Experience preferred
  • Experience with Copilot and other Generative AI tools a plus
  • Ability to engage with international customers in different time zones a plus
  • Experience presenting at conferences, department meetings, and events
  • High Achievement: Collegiate Teaching Award(s)

Benefits

  • This position is eligible for Pearson’s annual incentive program.

Related Job Pages

More Customer Success Manager Jobs

Customer Success Coordinator

Unison

We power the business of government.

Customer Success Manager9 days ago
Full TimeRemoteTeam 201-500Since 1984H1B Sponsor

Unison is seeking a Senior Customer Success Coordinator to support Unison AI, specifically our AI-enabled documentation and procurement workflow solution. This role owns the operational success, adoption, and ongoing value realization for assigned federal customers. This is a hig...

United States
Customer Success Manager9 days ago
Full TimeRemote

Relacionamento com as escolas (escuta ativa) Orquestrar a resolução dos problemas com stakeholds internos e externos Expansão de Carteira (cross e Upsell) Gestão e cobertura de Carteira com atuação proativa Ações Low Touch para garantir cobertura de carteira Gestão de tempo na at...

United States + 1 moreAll locations: United States, Canada

Manager of Digital Customer Success

Jobgether

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Success Manager9 days ago
Full TimeRemote

This role offers an exciting opportunity to lead a high-performing Customer Success team focused on digital-first engagement and scalable growth. The Manager of Digital Customer Success will oversee a geographically distributed team, driving retention, renewals, and adoption acro...

United States

Client Success Manager

Shadow Light Studios

We specialize in short-form content for top-tier creators, entrepreneurs, and brands.

Customer Success Manager10 days ago
Full TimeRemoteTeam 1-10H1B No Sponsor

This role involves strategic client leadership where you own million dollar relationships and drive retention that determines the agency's future. Own every major client relationship end to end. Run regular strategy calls with founders doing 7 and 8 figures monthly. Build retenti...

United States