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Role Description

We seek a skilled Major Case Unit claims professional to investigate and resolve Reserv's most complex and catastrophic claims.

• Potential to attend trials, settlement conferences, mediations, and arbitrations.
• Responsible for handling all aspects of the claim assigned, including reserving, communication, documentation, litigation management, evaluation, and negotiation.
• Participate in and coordinate training in the handling of complex claim matters and projects requiring advanced claim knowledge and experience.
• Maintain electronic files and analyze defense counsel's performance.
• Regularly report to the Major Case Unit Manager.
• Collaborate closely with product and engineering teams to give feedback and identify technology and process improvements.

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Active insurance adjuster’s license by way of a designated home state, or home state.
• 12+ years of claim handling experience, with 7+ of those years handling a pending of >60% in litigation.
• You are not intimidated by an attorney; you are the driver of the litigation strategy for any particular claim.
• Understand transportation coverages and contractual risk transfer and additional insured forms.
• Strong understanding of medical terminology.
• Sense of urgency and understanding of how to manage time-sensitive demands and documents.
• Ability and willingness to communicate both verbally and in written form in a prompt, courteous, and professional manner.
• Strong analytical and negotiation skills with the ability to drive negotiations to desired outcomes.
• Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines.
• Ability to professionally collaborate with all stakeholders in a claim.
• Willing to obtain all licenses within 60 days, including completing state required testing.
• Attention to detail, time management, and the ability to work independently in a fast-paced, remote environment.
• Curious and motivated by problem solving and not afraid to question the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness and ability to travel.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.