At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK.

For patients, for each other, and for the future of science, we’re in. Are you?

About the Role:

We’re looking for an Associate Director, Case Management on the Patient Services team to help us transform the lives of patients with serious and rare diseases. Reporting to the Senior Director, Patient Support, you’ll be a key member of the Patient Services Leadership Team, responsible for supporting patients throughout their treatment journey. Specifically, you will be responsible for leading a team of Case Managers whose role is to deliver the Support Program experience to patients prescribed Insmed’s portfolio of products. In this role, you will guide your team to deliver defined KPIs and goals, provide a quality patient experience aligned to Insmed’s processes and procedures, and successfully collaborate with relevant stakeholders.

What You'll Do:

In this role, you’ll have the opportunity to deliver upon an industry leading Patient Support Program with leadership of a Case Management Team. You’ll also: 

• Act as first point of contact for daily team needs, escalated cases or situations 

• Manage day-to-day workload of Case Management team; reallocate resources where necessary 

• Be an inspiring leader within a high-performing, innovative patient services organization 

• Ensure team compliance with program Business Rules, SOPs and other relevant policies 

• Enable attainment of pre-defined service levels and key performance indicators 

• Lead regularly scheduled team meetings to facilitate case discussion, sharing of best practices, areas for program improvement, etc. 

• Work with cross-functional teams (i.e., field access, sales, market access) to enable patient access 

• Demonstrate detailed understanding and subject matter expertise in reimbursement landscape, disease state, patient needs, etc. to ensure Case Management team success 

• Run daily reports to support operational efficiencies 

• Responsible for administrative team management (i.e., call-center management, scheduling, caseload and task completion) 

• Identify and develop best practices amongst Case Management team, using data and trends identified throughout program life cycle 

• Escalate cases to other Patient Services Leadership team members that require internal/external stakeholder engagement 

• Work closely with Patient Services Field Access leadership to deliver a seamless patient and HCP experience 

• Collaborate with other Case Manager Team Leads, Patient Services Leadership, and Patient Services Operations to support program evolution and improvement 

• Conduct audits on team’s work, including calls and system management; hold weekly sessions with team to share feedback and best practices 

• Conduct one-on-one meetings with Case Managers to regularly review performance and foster employee development 

Who You Are:

You have a bachelor's degree along with 5 years of experience in patient services. 

You are or you also have: 

• 5+ years of industry experience in pharmaceutical or biotech patient services 

• Experience working with full-service HUBs, reimbursement and case management 

• Proven strong leadership, management, coaching and mentoring skills 

• 2+ years’ experience in leadership roles 

• Extensive knowledge of patient services processes, case management, reimbursement landscape, and patient assistance programs 

• Established ability to manage and lead through evolution 

• Strong interpersonal skills with internal and external stakeholders 

• Consumer focused with a sense of urgency 

• High emotional intelligence in combination with curiosity and forward-thinking perspectives 

• Strong presentation and facilitation skills 

• Ability to drive employee satisfaction through engagement activities and an empowering leadership style 

 

Nice to have (but not required): 

• Rare/orphan disease experience 

 

Where You’ll Work  

This role is remote and leads a team of remote employees who are geographically based in the Dallas, TX area. The role can be performed effectively from the Central or Mountain time zones while staying connected to your Insmed team and community. Occasional travel for team meetings or events will be expected. 

 

Travel Requirements 

This role requires occasional domestic travel (approximately 25-30%) to Dallas, TX for team meetings as well as for events in other locations including our headquarters in New Jersey. 

#LI-REMOTE

#LI-MC1

Pay Range:

$155,000.00-201,500.00 Annual

Life at Insmed
 

At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself.

Highlights of our U.S. offerings include:

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)

• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration

• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance

• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities

• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back

Eligibility for specific programs may vary and is subject to the terms and conditions of each plan. 

Current Insmed Employees: Please apply via the Jobs Hub in Workday.

Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application   or interview process, please contact us by email at TotalRewards@insmed.com  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.