IT Support Analyst
Location
United States
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The IT Support Analyst provides frontline technical support to end users across the organization. This role is responsible for troubleshooting hardware, software, networking, and application issues; maintaining IT systems; ensuring secure and efficient operations; and delivering a positive customer experience. The analyst partners closely with IT leadership to support system reliability, user productivity, and organizational technology initiatives.
- Serve as the escalation point of contact for help desk tickets.
- Diagnose and resolve issues related to Windows/Mac devices, Microsoft 365, printers, mobile devices, and business applications.
- Provide remote and on-site support (where applicable) for users across all locations.
- Educate users on best practices and self-service resources.
- Support enterprise and line-of-business systems (e.g., TPS, ERP, production applications).
- Troubleshoot software issues, escalate to vendors as appropriate, and validate resolution.
- Assist with software installations, updates, license management, and configuration documentation.
- Create, modify, and disable user accounts in Active Directory, Microsoft 365/Entra ID, and other systems.
- Enforce security policies including MFA, password resets, device compliance, and least-privilege access.
- Assist with monitoring and responding to security alerts.
- Configure, image, deploy, and maintain laptops, desktops, and peripherals as a backup to our MSP.
- Maintain IT inventory, asset tracking, hardware lifecycle, and provisioning/deprovisioning processes.
- Support conference room technology, VoIP phones, and audiovisual systems.
- Troubleshoot basic network issues (Wi-Fi, VPN, DHCP, DNS, IP conflicts).
- Monitor uptime for critical systems and escalate issues to IT leadership or specialists.
- Assist MSP with patching, backups, and routine maintenance tasks.
- Document troubleshooting steps, SOPs, known issues, and resolutions in the IT knowledge base.
- Identify recurring trends and recommend process or automation improvements.
- Contribute to IT projects, migrations, rollouts, and system enhancements.
Qualifications
- 1–3 years of experience in IT Support, Help Desk, or similar role.
- Strong understanding of Windows 10/11, Microsoft 365, Teams, Outlook, and common business applications.
- Familiarity with Active Directory/Entra ID, MFA, and basic networking concepts.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
Requirements
- Experience with ticketing systems (Jira, Zendesk, FreshService, ServiceNow, etc.).
- Exposure to Intune, MDM, Autopilot, or other endpoint management systems.
- CompTIA A+, Network+, Security+, or Microsoft certifications.
Core Competencies
- Customer-centric mindset
- Technical curiosity and willingness to learn
- Strong time management and prioritization
- Documentation discipline
- Professional demeanor and emotional intelligence
- Ability to remain composed under pressure
Work Environment & Physical Requirements
- Ability to lift 25–40 lbs (equipment).
- Travel to office or branch locations may be required.
- Participation in after-hours support rotation or critical maintenance windows.
- Travel: Less than <10% of the time
Job Requirements
- 1–3 years of experience in IT Support, Help Desk, or similar role.
- Strong understanding of Windows 10/11, Microsoft 365, Teams, Outlook, and common business applications.
- Familiarity with Active Directory/Entra ID, MFA, and basic networking concepts.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Experience with ticketing systems (Jira, Zendesk, FreshService, ServiceNow, etc.).
- Exposure to Intune, MDM, Autopilot, or other endpoint management systems.
- CompTIA A+, Network+, Security+, or Microsoft certifications.
- Core Competencies
- Customer-centric mindset
- Technical curiosity and willingness to learn
- Strong time management and prioritization
- Documentation discipline
- Professional demeanor and emotional intelligence
- Ability to remain composed under pressure
- Work Environment & Physical Requirements
- Ability to lift 25–40 lbs (equipment).
- Travel to office or branch locations may be required.
- Participation in after-hours support rotation or critical maintenance windows.
- Travel: Less than <10% of the time
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
Mobile Diesel Mechanic II- 3rd Shift
Cox EnterprisesFor well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
The Mobile Diesel Technician Level II performs scheduled preventative maintenance, DOT inspections, and follow-up repairs on light, medium, and heavy-duty vehicles in a mobile field environment. This role involves diagnosing and repairing various truck equipment systems, managing parts inventory on the service truck, and documenting all work performed using company applications.
Managed Care Contract Negotiator
Highmark HealthCreating remarkable health experiences, freeing people to be their best.
This role involves independently developing and proposing strategic modifications to existing contract language for renewals, while also leading high-stakes negotiations with payors to achieve favorable outcomes. The incumbent will collaborate with analytics to create data-driven proposals and manage critical payor relationships, resolving complex issues with internal departments.
Service Desk/Software Support Analyst providing Technical Help Desk support
Military/Veteran Peer Support Specialist III
Rutgers UniversityRutgers University Behavioral Health Care (UBHC) offers a full continuum of evidence-based behavioral health and addiction services throughout New Jersey. Established in 1971 One of the largest providers of behavioral health care in the country Budget of $260 million 15 sites throughout New Jersey Services include inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach, and case management Specialty services include the New Jersey suicide prevention helpline and peer help lines for various groups In FY2016, treated 16,199 consumers and had 24,502 admissions Primary mental health training resource for New Jersey departments, delivering 16,000 trainings each year
Rutgers, the State University of New Jersey, is seeking a Military/Veteran Peer Support Specialist III Military Services of Rutgers University Behavioral Health Care. Under the supervision, the Military/Veteran Peer Support Specialist III provides person centered, culturally comp...
