Technical Helpdesk Analyst I
Location
United States
Posted
10 days ago
Salary
$47.7K - $60K / year
Job Description
Job Requirements
- Prior experience in a technical helpdesk required (3+ years)
- Solid working knowledge of Linux (command line)
- Intermediate knowledge of networking concepts and commands
- Understanding connectivity, firewalls and proxies preferred
- Ability to utilize computer operating systems utilities
- Strong communication, customer service, organizational and troubleshooting skills are must
- Excellent oral and written communication skills, ability to work in a team environment, and good customer interaction skills are desired
- ITIL Service Management knowledge desirable
- Education: Associate’s or bachelor’s degree in computer science or similar technical degree or equivalent related work experience
- Each year of related work experience may be substituted for a year of college education, up to two years
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
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