• Install, commission, and calibrate electronic and control‑based systems at customer sites. • Diagnose and troubleshoot complex electrical, mechanical, and software‑related issues in fielded equipment. • Perform factory acceptance tests (FATs), site acceptance tests (SATs), and support customer validation activities using established procedures and test equipment. • Provide timely, professional technical support to customers on‑site and remotely (phone/email), including outside normal business hours as needed to minimize downtime. • Interface directly with customers to quickly and thoroughly analyze problems and implement effective solutions. • Complete detailed service reports documenting work performed, system history, and recommendations for design improvements, obsolescence mitigation, or serviceability enhancements. • Develop and deliver technical training for customers and internal teams, including formal classroom and hands‑on instruction. • Assist in the development of training materials and curriculum, including “train‑the‑trainer” content. • Maintain a strong focus on safety when working around high‑voltage systems, moving equipment, and other potential hazards. • Support proposal development by providing technical input, cost estimates, and installation/service recommendations. • Support Sales and Business Development through technical expertise at customer meetings, industry trade shows, and field demonstrations in civil and military environments. • Collaborate cross‑functionally with Engineering, Program Management, and Manufacturing to resolve issues and improve products and processes.