• Serve as the primary customer liaison to the Army end-user community for a SIGINT/EW Program of Record. • Manage, track, and resolve customer concerns related to system performance, usability, and operational effectiveness. • Work closely with Program Management and Engineering to identify and drive technical insertion opportunities that enhance mission value. • Translate operational feedback and mission requirements into clear engineering requirements. • Maintain responsive communication with internal leadership via mobile phone, text, and email. • Collaborate with program, product line, and account management teams to identify growth opportunities. • Develop and maintain relationships with industry partners to support teaming and collaboration opportunities. • Brief Mastodon’s product portfolio to customers and stakeholders at all levels.