JOB TITLE:  Claims Adjuster

DEPARTMENT:  Claims Services

REPORTS TO:  Claims Manager / Director of Claims

FLSA STATUS:  Exempt

COMPANY OVERVIEW

Venbrook Claims Services is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook’s team of experts and industry specialists partners with clients to manage their risks, create security, promote growth, and add value by delivering best-in-class commercial property & casualty, employee benefits, and personal risk insurance products and programs.

Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands: Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and Special Investigations Unit (SIU) services.

Venbrook Claims has long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners.

With over a century of combined claims experience, our organization’s legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. Our culture is derived from the people who create it. We are not different in what we do — we are different in how we do it. We believe our clients are our partners, and we earn their trust every day.

We offer competitive compensation and a comprehensive benefits package:

• 401(k) + employee match
• Medical, Dental, Vision, Life, and Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Parental Leave
• Paid Sick Leave
• Professional development programs
• Work-life quality and flexibility

Visit us at https://www.venbrook.com/contact-us/careers

JOB SUMMARY

The Claims Adjuster is responsible for the end-to-end management of property and casualty claims on behalf of public entity clients, including municipalities, school districts, and government agencies. This role requires sound judgment, strong investigative skills, and an understanding of the unique legal and regulatory environment governing public sector claims. The Adjuster will manage litigation, communicate proactively with clients, and deliver high-quality outcomes consistent with client guidelines and best practices.

POSITION COMPETENCIES

Communication Skills: Consistently and effectively communicates with a diverse spectrum of people, including public entity clients, attorneys, claimants, and vendors. Demonstrates active listening and the ability to convey complex claims information clearly to varied audiences — both verbally and in writing.

Problem Solving & Decision Making: Applies sound judgment to determine the best path to claim resolution. Considers short- and long-term effects through the decision-making process, ensuring all relevant stakeholders are engaged and exposures are properly evaluated.

Customer Service Orientation: Aligns efforts to support a client-centric culture. Understands performance expectations, delivers high-quality service, and maintains timely and responsive communication with both internal and external clients.

Interpersonal Skills & Collaboration: Builds and maintains strong working relationships with clients, team members, vendors, and legal partners. Demonstrates resilience, approachability, and the ability to work effectively in a team environment.

Public Entity & Legal Acumen: Demonstrates knowledge of the unique regulatory environment, governmental immunities, and litigation considerations specific to public sector claims. Able to read, interpret, and apply legal documents and case law relevant to public entity exposure.

Strategic Thinking: Continuously monitors claims activity, identifies trends, and makes recommendations to improve outcomes. Maintains awareness of industry and market changes that may impact public entity claim handling.

Functional/Technical Expertise: Demonstrates the ability to investigate, evaluate, and resolve moderate to high-severity claims. Maintains technical expertise through continuing education, designations, and professional development. Proficient in claims management systems and Microsoft Office applications.

Accountability & Integrity: Takes ownership of assigned files, meets deadlines, and holds to the highest standards of professional conduct. Consistently achieves audit and quality benchmarks and operates transparently with clients and leadership.

DUTIES & RESPONSIBILITIES

• Manage end-to-end handling of auto, general liability, property damage, and bodily injury claims for public entity clients, from first notice of loss through resolution.
• Execute client strategies to achieve claims quality, customer service, and operational objectives in accordance with Claim Handling Guidelines and Best Practices.
• Conduct thorough investigations, including field investigations when required, to establish coverage, liability, and damages.
• Proactively work claims to ensure file quality meets client-specific handling requirements and internal quality standards.
• Develop resolution strategies with clear, focused, and well-documented file notes reflecting control, momentum, and accuracy.
• Identify, retain, and actively manage vendors and subcontractors to achieve satisfactory outcomes on both expense and indemnity costs.
• Maintain a timely diary and caseload management consistent with the age and complexity of assigned files.
• Achieve audit scores of 90% or above and maintain a high standard of work product quality.
• Prepare and present client reports, claim reviews, and roundtable summaries as required.
• Communicate clearly and regularly with clients, claimants, coverage counsel, and defense attorneys.
• Identify potential fraud, subrogation, and recovery opportunities and take appropriate action.
• Perform other duties as assigned.

REQUIRED SKILLS & ABILITIES

• 3+ years of handling litigated auto and/or general liability property damage and bodily injury claims
• Working knowledge of public entity claims handling, governmental immunities, and applicable statutes of limitations
• Strong analytical, investigative, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in claims management systems and Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Ability to read and interpret legal documents, coverage opinions, and reports
• Ability to manage a high-volume caseload in a fast-paced environment
• Some travel may be required for field investigations, depositions, and client meetings

EDUCATION & EXPERIENCE

• 3+ years of P&C claims experience required; public entity claims experience strongly preferred
• Field investigation experience preferred
• College degree in Business, Risk Management, or equivalent discipline preferred
• Insurance designation (e.g., AIC, AIM, ARM, CPCU) and/or insurance-related coursework preferred

Salary Range 85k-95k