Skills/Knowledge:

• Excellent written and oral communication skills
• Demonstrated ability to write and edit material quickly and persuasively while ensuring factual accuracy and clarity of language, with impeccable attention to detail
• Ability to conceptualize and concisely articulate complex issues and ideas
• Strong mastery of the response tone (conversational tone)
• Creative writing skills
• Organized self-starter with strong time management and planning skills, with the ability to work under pressure and tight deadlines
• Ability to working multiple projects and prioritize effectively
• Demonstrates excellent interpersonal, communication, and customer service skills, being able to work effectively with all levels of employees across the organization
• Independent thinking and decision-making skills (propose solutions for approval)
• Ability to accommodate unexpected projects and changing priorities, as needed
• Flexibility of schedule and/or extended hours as required
• Expertise in Microsoft Business Suite (specifically Word, Excel, PowerPoint, and OneDrive/SharePoint)

Requirements/Experience:

• Bachelor’s Degree in a discipline requiring extensive writing of documents, reports, etc.
• Public transit industry experience a plus
• Proposal/technical writing experience a plus
• Professional writing experience (may include business writing, journalism, etc.)
• Graphic design experience a plus
• Experience handling multiple deliverables, produced timely under tight deadlines
• Experience with quality control of written deliverables and/or presentations

Key Accountabilities:

• Proposal Coordination Support

Under the direction of the Proposal Manager:

• Work collaboratively with Commercial VPs and BD Managers to identify and understand required proposal messaging for a given pursuit
• Organize proposal workplans according to technical specifications (RFP requirements) and winning themes gathered from the Commercial VPs and BD Managers
• Work collaboratively and proactively with internal Subject Matter Experts (SMEs) to schedule and complete timely proposal section reviews, gather technical inputs, customize existing language, and obtain approvals
• Track and accurately report on proposal status / progress daily
• Proactively ensure quality control of deliverables
• Receive and incorporate feedback from internal managers and agencies (via debriefs) in order to continually improve content and approach from project to project
• Support BD Admin in proposal production (formatting, printing, binderizing, shipping) as requested
• Technical Proposal Development
• Review RFPs and associated documents to ensure layout and content of proposals are in full compliance with published requirements
• Determine proposal writing approach by studying RFPs, attending strategy meetings, understanding client needs and winning themes
• Leverage boilerplate language (from proposal libraries and/or previous proposals) to produce technically compliant proposal drafts
• Work collaboratively with SMEs and Commercial VPs to capture key concepts and ideas while maintaining consistency in messaging and strategy
• Write new content to address winning themes and/or to fill information gaps, relative to RFP requirements, in existing boilerplate content
• Proactively alert Proposal Manager of any roadblocks to gathering or writing content in advance and assist in plan to ensure every requirement has a response
• Conduct and/or support proposal formatting, design-related activities to ensure proposals are visually appealing
• Special Projects in Support of Continuous Improvement
• Support a culture of continuous improvement and achieve improved proposal-writing results by contributing to department process improvement efforts
• Contribute to maintenance and continuous improvement of proposal libraries
• Develop case studies in collaboration w/ SMEs and International Teams
• Proactively suggest training and development opportunities
• Collaborate with other writers and Proposal Manager to bring innovative ideas to BD leadership
• Other writing, reporting, design tasks as assigned

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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