Call Center Customer Service
Location
United States
Posted
10 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
As a Remote (Work From Home) CSR, you'll provide crucial information and support to individuals, families, small group employees, and brokers. Your role involves assisting with eligibility, enrollment for Medicaid, and Qualified Health Plans through the State's Exchange.
- Use the State's eligibility and enrollment portal, CRM software, and other systems to deliver top-notch service to Maryland consumers.
Qualifications
- Excellent communication skills in English or Spanish
- Strong problem-solving abilities and a customer-centric mindset
- Ability to navigate and utilize various online systems effectively
Requirements
- Must have your own computer (BYOD - Bring Your Own Device)
Benefits
- Competitive pay: $18.50/hour Monolingual & $21.50/hour Bilingual Spanish
- Comprehensive 3-week training from 8 - 4:30 EST, M - F
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Job Requirements
- Excellent communication skills in English or Spanish
- Strong problem-solving abilities and a customer-centric mindset
- Ability to navigate and utilize various online systems effectively
- Must have your own computer (BYOD - Bring Your Own Device)
Benefits
- Competitive pay: $18.50/hour Monolingual & $21.50/hour Bilingual Spanish
- Comprehensive 3-week training from 8 - 4:30 EST, M - F
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
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