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Role Description

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking an Amazon Connect Engineer on our Technology team. In this role, you will lead the design, engineering, and implementation of end-to-end Amazon Connect solutions that support business-critical operations. You will serve as the technical expert for Amazon Connect architecture, guiding development teams, translating business needs into scalable solutions, and ensuring seamless integration across platforms and systems.

• Analyze, recommend, and design end-to-end Amazon Connect architecture
• Create and deliver technical proposals and presentations aligned to the Amazon Connect architecture roadmap
• Document Amazon Connect architecture, including architectural decisions and design artifacts
• Coordinate projects with vendors to expand and enhance business-critical systems
• Assist in the initial design and development of new applications surrounding Amazon Connect
• Define product requirements and create high-level specifications, ensuring feasibility, functionality, and integration with existing systems and platforms
• Translate business needs into long-term technical solutions
• Gain a comprehensive understanding of requirements and effectively communicate them to software design teams
• Work independently to design and develop Amazon Connect products or major enhancements to existing platforms
• Write, maintain, evaluate, and communicate software engineering design documents and interface control documents (ICDs) to customers and engineers
• Design, develop, and maintain code using .NET, Java, React, and Terraform
• Analyze and troubleshoot legacy code that may have limited documentation
• Adhere to sound software engineering practices and programming standards
• Collaborate closely with other Amazon Connect engineers to establish and maintain service work practices and programming standards
• May lead an Amazon Connect focused development team in the design of highly complex software systems
• Act as the Amazon Connect technical expert, addressing systems integration, compatibility, and multi-platform challenges
• Ensure project completion from a technical architecture perspective
• Perform feasibility analyses for potential future projects and present recommendations to management
• Perform other duties and responsibilities as assigned

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience
• 2 years of relevant professional experience
• Progressive experience designing and implementing Amazon Connect solutions
• Strong experience in software development using .NET, Java, React, and Terraform
• Experience designing and documenting software architecture, including design documents and interface control documents (ICDs)
• Demonstrated ability to translate business requirements into scalable technical solutions
• Strong understanding of systems integration, multi-platform environments, and legacy system modernization
• Ability to work independently and manage technical responsibilities across multiple projects
• If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS)

Preferred Qualifications

• AWS certifications, particularly related to Amazon Connect or AWS Solutions Architecture
• Experience developing architecture roadmaps for enterprise contact center platforms
• Experience coordinating with third-party vendors in large-scale system implementations
• Prior experience supporting government or highly regulated environments
• Strong presentation skills with experience delivering technical briefings to leadership

Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include:

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.