• Lead and develop a high-performing IT team of 8-10 FTEs while managing relationships with outsourced support providers. Set objectives, provide coaching, and conduct performance management. • Oversee IT operations across a mixed Windows and Mac environment within a Microsoft 365 ecosystem. Ensure system reliability, performance, and user satisfaction. • Manage identity and access management using Okta and Microsoft Entra. Ensure secure, efficient provisioning and access controls across the organization. • Drive AI initiatives including rollout planning, internal support enablement, and automation opportunities. Evaluate and implement AI tools to improve operational efficiency. • Own IT budgeting, procurement, and vendor negotiations. Manage vendor relationships, contracts, and cost optimization while meeting operational objectives. • Serve as a technical escalation point and hands-on contributor for complex infrastructure, cloud, and operational challenges. • Ensure service delivery excellence for end-user support, including oversight of help desk operations and service level management. • Partner with stakeholders across the organization to align IT services with business needs and priorities. • Develop and maintain IT policies, procedures, and documentation. • Evaluate and implement new technologies to improve efficiency and support organizational growth • Maintain a current IT roadmap aligned to business priorities and technology trends. • Coordinate with Security, Legal, and Compliance on regulatory obligations and technology requirements. • Champion IT best practices and provide training and guidance to end users.