Accelerate Your Digital Transformation
Sr Client Partner
Location
United States + 24 moreAll locations: United States, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Client Partner is the primary commercial and relationship lead post-sale, focused on maximizing the value and footprint within our existing enterprise clients. This role spearheads the "Expand" phase of our growth strategy, demanding high business acumen, diplomatic negotiation skills for conflict resolution, and the strategic foresight to grow our presence by 25%+ annually.
- Lead the "Expand" Strategy: Map client organizations, identify new business unit needs, and proactively generate cross-sell and up-sell opportunities to grow the book of business by 25%+ annually.
- Cultivate Trust & Relationships: Act as the trusted primary commercial point of contact, ensuring deep, positive relationships across both technical and business departments.
- Navigate Commercial Conflict: Expertly manage and negotiate commercial challenges, contractual issues, and scope disagreements while preserving long-term loyalty.
- Drive Strategic Reviews: Lead Business Reviews with client leadership, connecting Coderio’s service value to their overall organizational strategy and financial goals.
- Generate Referrals: Systematically cultivate strong relationships that lead to high-quality referrals to new clients and partners.
- Process Ownership: Define and refine the account engagement process as the relationship matures, ensuring scalability and consistency.
Qualifications
- 6+ years in Strategic B2B Account Management or Customer Success within the technology services sector.
- 3+ years of demonstrable success growing a book of business by 25% or more annually (measured by ACV or total revenue).
- 5+ years of expert-level skill in negotiating commercial terms, contract renewals, and conflict resolution under pressure.
- Expert ability to speak the language of business strategy, including organizational, market, and operational drivers.
- Mandatory fluent professional English and Spanish (or Portuguese) for engaging both LATAM and US-based stakeholders.
Requirements
- 2+ years of prior experience as a Software Engineer, Project Manager, or Architect (Nice to Have).
- 3+ years leveraging CRM systems for relationship health scoring and proactive expansion forecasting (Nice to Have).
- 1+ year of experience managing the MSA and SOW lifecycle (Nice to Have).
Benefits
- 100% remote work.
- High-impact commercial role with direct ownership of the firm's growth engine.
- Strong technical environment and collaborative culture.
- Opportunity to work with international Tier-1 clients and stakeholders.
- Autonomy and leadership in defining the "Land & Expand" strategy.
Job Requirements
- 6+ years in Strategic B2B Account Management or Customer Success within the technology services sector.
- 3+ years of demonstrable success growing a book of business by 25% or more annually (measured by ACV or total revenue).
- 5+ years of expert-level skill in negotiating commercial terms, contract renewals, and conflict resolution under pressure.
- Expert ability to speak the language of business strategy, including organizational, market, and operational drivers.
- Mandatory fluent professional English and Spanish (or Portuguese) for engaging both LATAM and US-based stakeholders.
- 2+ years of prior experience as a Software Engineer, Project Manager, or Architect (Nice to Have).
- 3+ years leveraging CRM systems for relationship health scoring and proactive expansion forecasting (Nice to Have).
- 1+ year of experience managing the MSA and SOW lifecycle (Nice to Have).
Benefits
- 100% remote work.
- High-impact commercial role with direct ownership of the firm's growth engine.
- Strong technical environment and collaborative culture.
- Opportunity to work with international Tier-1 clients and stakeholders.
- Autonomy and leadership in defining the "Land & Expand" strategy.
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