Director of Client Development & Growth

Reports to: Chief Strategy Officer

Location: United States or Canada

About MedComms Experts and NexGen

At MedComms Experts and NexGen, we believe our transformational role in communicating scientific progress has the power to shape clinical practice and improve lives.

 

We stand apart through strategic and creative thinking, excellence in execution, and a people-first, collaborative mindset. We partner with clients who share our ambition to challenge convention and co-create innovative solutions that make complex science accessible, engaging, and memorable.

 

By combining scientific depth with human-centered storytelling and digital innovation, we help medical and scientific leaders communicate with clarity, authenticity, and measurable impact.

Overview

The Director of Client Development & Growth will be responsible for driving new business growth by identifying, pursuing, and securing new client partnerships (“new logos”) across the pharmaceutical and biotechnology industry.

 

This role is ideal for a proactive, strategic, and consultative sales leader with a strong understanding of medical communications, scientific engagement, and commercialization services. The Director will focus on building relationships with key decision-makers in Medical Affairs, Commercial, and Clinical teams to expand the agency’s portfolio of clients and deliver sustained revenue growth.

Key Responsibilities

Business Development & Sales

• Strategically identify, target, and cultivate relationships with new pharmaceutical and biotech clients to drive new logo acquisition within a specific territory of assigned key accounts.
• Develop and execute a strategic business development plan aligned with company growth objectives.
• Build and maintain a robust sales pipeline from lead generation to deal closure, ensuring quarterly and annual targets are met or exceeded.
• Conduct prospecting outreach (via networking, conferences, digital channels, and referrals) to identify new opportunities.
• Represent the company at key industry conferences, congresses, and networking events to elevate brand visibility.
• Lead client pitch meetings, presentations, and RFP responses in collaboration with scientific, creative, and operations teams.
• Negotiate and close new contracts while ensuring alignment with profitability and delivery expectations.
• Collaborate with internal leads (Scientific, Creative, Operations, and Digital) to ensure account strategies align with client goals and delivery capacity.
• Identify and capture cross-service opportunities across the agency’s core service offerings.

Transition of New Business

• Partner with the Client Partnership team to ensure smooth, structured handovers of new accounts to set each new client up for success.
• Stay engaged with clients early post-close to establish strong strategic foundations and accelerate growth.
• Define and track success metrics for account activation, onboarding, and early performance.

Leadership & Team Development

• Ensure the consistent use of CRM and project systems (e.g., Apollo, Salesforce, Kantata) for visibility and forecasting.
• Partner cross-functionally with Medical Strategy, Scientific Services, Account Management, and Marketing teams to develop compelling proposals and campaigns.
• Promote a culture of partnership — both internally and externally — built on trust, transparency, and shared success.

Commercial Excellence & Market Feedback

• Oversee revenue forecasting, pipeline health, and sales cycles across all key accounts.
• Collaborate with Finance and Operations to manage profitability, pricing strategies, and resource allocation.
• Drive continuous improvement through scalable processes, best practices, and reporting frameworks.
• Understand client business challenges, pipelines, and therapeutic focus areas to position the agency’s solutions effectively.
•  Serve as a trusted partner to clients, offering tailored strategies for medical communications, scientific engagement, and market education.
• Work closely with internal leadership to refine service offerings, ensuring they align with evolving market and client needs.
• Monitor industry trends, competitor activities, and market shifts to anticipate client needs and identify white-space opportunities.

Qualifications

• +5 years of experience in business development and sales within a medical communications agency.
• Proven success in driving organic growth across complex, multi-account portfolios.
• Deep understanding of medical affairs strategy, scientific communications, and omnichannel engagement.
• Strong financial and commercial acumen, including forecasting and pricing strategy.
• Exceptional communication, relationship management, and negotiation skills.
• Bachelor’s degree required; advanced degree (MBA, MS, or relevant scientific discipline) preferred.

Performance Metrics

Success in this role will be measured by:

• Year-over-year organic revenue growth
• Smooth and timely transition of new clients into Client Partnerships
• Accuracy of forecasting and account planning
• Contribution to overall profitability and margin growth

Why Join our Team

You’ll join a company where innovation, collaboration, and excellence define everything we do. We combine scientific rigor with creative energy to deliver medical communications that are not only effective — but unforgettable.

 

This is an opportunity to shape the next phase of growth for a fast-scaling, international agency that is redefining what partnership, purpose, and performance mean in our industry.

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