This role involves leading and developing a team of Customer Success Managers focused on driving activation, adoption, retention, and expansion for Small Business and Mid-Market customers across multiple products. Responsibilities include building operational rhythms, coaching the team on value-driven conversations using tools like Gong, and partnering with cross-functional teams to ensure a seamless customer experience.

Define and execute enterprise integration initiatives, overseeing the design, development, and deployment of MuleSoft-based solutions while leading, mentoring, and managing integration teams. Oversee the end-to-end delivery of integration projects, including design, build, deployment, and maintenance of APIs connecting various platforms.

The Senior Customer Success Manager will manage a portfolio of high-value, growth-stage Enterprise accounts, focusing on driving user adoption, strengthening relationships, and acting as a trusted advisor to maximize solution value. This role involves cross-functional collaboration to achieve customer outcomes and sharing customer insights to inform broader company strategy.

The Contract Manager will primarily support the Legal team by negotiating, reviewing, managing, and tracking customer and vendor agreements, including NDAs, MSAs, and SOWs, while maintaining contract records in CLM systems. This role also involves coordinating with cross-functional teams, assisting with template updates, and providing guidance on standard legal terms.