ZipRecruiter

ZipRecruiter is a leading online employment marketplace, actively connecting people to their next great opportunity.

Technical Product Specialist

Product SpecialistProduct SpecialistFull TimeRemoteTeam 1,001-5,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

California

Posted

10 days ago

Salary

$77.5K - $92.5K / year

Bachelor Degree3 yrs expEnglishSQLTableau

Job Description

• Support our front-line, customer-facing and partner-facing teams (Sales, Customer Success, Business Development, Partner Management) with technical issues and product support • Cultivate expert-level knowledge of ZipRecruiter’s products and services • Field questions and respond to technical customer issues raised by front-line teams across the company, solving what you can and escalating to appropriate teams as needed • Develop an understanding of ZipRecruiter's 3rd party software integrations, including how to set up, troubleshoot, and resolve issues. • Create training documentation for support teams • Present product, technology, and process updates to technical and nontechnical audiences • Track common issues and recommend product solutions • Investigate bugs (including writing SQL queries, reviewing logs, reviewing tracking information) and present theories and supporting data to appropriate teams • Assist with research or labeling of data sets to inform machine learning model evaluation • Assist with strategic projects aligned to top company priorities • Take an active role in ensuring a high quality job seeker experience, starting with the job content we present

Job Requirements

  • 3+ years experience in a relevant role (digital ad technology / ad operations, recruitment tech, solutions engineering, or similar)
  • Understanding of 3rd party tracking methods including URL redirects, URL parameters, browser cookies, and conversion pixels
  • Proficiency writing SQL queries
  • Experience with basic data analysis and familiarity with tools that allow you to explore and visualize data to identify key trends (e.g. Excel, Tableau, Google Analytics, Databricks, Periscope, other analytics software)
  • Experience working with SalesForce, JIRA, Fogbugz, or similar ticket management platform

Benefits

  • Competitive salary
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off
  • Employer-matched 401(k) plan

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