Agilent Technologies

Premier Laboratory Partner for a Better World

Engineer – ICPMS, GCMS Technical Support

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California, Oklahoma

Posted

5 days ago

Salary

$43 - $72 / hour

Bachelor Degree4 yrs expEnglish

Job Description

• Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities • This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions • May support 3rd party products and occasionally visit customer site • Leverages post sales interactions with customers to probe and qualify further revenue opportunities • May book transactional sales opportunities and provides highly qualified leads to sales • There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes

Job Requirements

  • Bachelor of Science Degree in Chemistry, Biochemistry, Biology, Microbiology or equivalent
  • Typically 4+ years relevant experience with ICPMS or GCMS technologies
  • 4+ years practical experience using or supporting ICPMS and GCMS technologies preferred
  • Experience with 21CFR compliance software a plus
  • Logical troubleshooting skills
  • Excellent verbal and written communication skills
  • Shift will be for Pacific time zones - 8 am to 5 pm Pacific

Benefits

  • eligibility for bonus
  • stock
  • benefits

Related Categories

Related Job Pages

More Support Engineer Jobs

Functional Safety Engineer

Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. Responsible and diverse group of 340,000 team members in more than 50 countries Strong over 55-year heritage Trusted by clients to unlock the value of technology to address the entire breadth of their business needs Delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering Market leading capabilities in AI, generative AI, cloud and data Deep industry expertise and partner ecosystem

Support Engineer5 days ago
Full TimeRemoteTeam 10,001

The role involves supporting the safety and reliability of autonomous robotic vehicle systems by identifying hazards and risks using STPA, defining safety requirements, and implementing safety measures throughout the product development lifecycle. Key duties include conducting various safety analyses, collaborating with hardware and software teams, reviewing verification activities, and ensuring compliance with relevant industry standards.

United States
$76.2K - $187K / year
Full TimeRemoteTeam 201-500Since 1993H1B No Sponsor

This role involves providing first-level support to Managed Services contract clients via phone or web tickets, resolving issues, and serving as the escalation point for the Level I team. Key duties include timely communication on ticket status, updating documentation, and working with vendors as required.

United States
$25 - $28 / hour
Full TimeRemoteTeam 10,001

Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service ...

United States

Technical Support Representative

Granicus LAC

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Consistently appeared on the GovTech 100 list over the past 5 years Recognized as one of the best companies to work on BuiltIn Served 5,500 federal, state, and local government agencies More than 300 million citizen subscribers Empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada

Support Engineer5 days ago
Full TimeRemoteTeam 1,001-5,000

The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication proto...

United States + 6 moreAll locations: United States, United Kingdom, Canada, India, Australia, New Zealand, Armenia