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Role Description

The Economic Support Program Trainer serves as a policy expert to ensure compliance with county, state, and federal program guidelines and assists in meeting departmental goals and outcomes in multiple public assistance programs.

Qualifications

• Four years of full-time work experience as an Eligibility Specialist, or equivalent
• A Bachelor's degree may substitute for up to one year of required eligibility specialist experience
• A Bachelor's degree is preferred

Requirements

• Knowledge of adults specific public assistance programs including SNAP, GA, MSA, GRH, MA including MA with waivers and MA-LTC
• Ability to work with a diverse population
• Demonstrates knowledge of various training techniques and styles
• Demonstrates an ability to train and develop staff, and assess their competence to learn and apply policy and procedures to case work

Benefits

• Anticipated Hiring Rate: $31.06 - $42.36 Hourly
• Location is negotiable and hybrid option available
• Work schedules (hours and days) and location are subject to change based on department needs

Duties & Responsibilities

• Train departmental staff on program rules and regulations
• Design, coordinate and provide classroom and specialized training to staff
• Document and report staff progress to supervisors
• Analyze, research, and interpret county, state and federal policy and law
• Provide leadership, team development, and case consultation to staff
• Assign and schedule work; mentor and develop staff
• Participate in the selection and hiring of staff
• Review work of staff to ensure program compliance
• Complete and respond to quality control and assurance reviews, including the development of corrective action plans
• Assist the supervisor in the day-to-day management of work
• Provide work direction in absence of supervisor
• Work with customers and stakeholders to understand concerns and resolve complaints
• Evaluate designated programs, policies and procedures to improve or enhance operations
• Coordinate statistical report preparation and data analysis
• Evaluate legal and case records, client statements, risk factors, regulatory and statutory requirements to help guide determinations, uphold agency actions in appeals or present the County's positions in administrative/court hearings and functions
• Collaborate with county/state staff and vendors in the development and improvement of technology
• Manage access to technology systems
• Serve on internal and external committees and multi-disciplinary teams
• Performs other duties as assigned

Work Environment

Work is sedentary in nature performed within the Government Center and satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.