Integra Partners

The representative will serve as the initial contact for inquiries from external partners and patients, managing a high volume of calls (50-60 daily) and handling important documents to ensure smooth business operations. Key duties include managing needs for Spanish-speaking parties via phone or email, routing inquiries to appropriate internal resources, and resolving customer issues.

The representative will serve as the initial contact for inquiries from external partners and patients, handling and resolving customer questions and concerns, averaging 50-60 calls daily. This role also involves managing important documents and ensuring high-quality client experiences by maintaining detailed CRM notes and escalating needs as required.

This role partners with the COO to define and implement operational strategies, tracking progress and improving business processes for efficiency and scalability. Key duties include providing operational oversight across various departments, analyzing performance data, drafting executive communications, and managing key leadership meetings.

The UM Coordinator assists and supports the clinical team (UM Nurses/Medical Director) with administrative and non-clinical tasks related to processing Utilization Management prior authorizations and appeals. Monitor incoming faxes Enter UM authorizations review requests in UM pl...

Integra is seeking a results-oriented, dynamic, proven health care, operations professional, capable of managing and leading a Document Management team in the healthcare industry. This role is responsible for real-time management of mail, auth file loads, patient order processing...

Provide day-to-day supervision of UM nurses, ensuring productivity, accuracy, and adherence to policies and processes. Conduct regular 1:1s, coaching sessions, and performance evaluations to support staff growth and accountability. Lead daily/weekly huddles, communicate prioritie...

The Utilization Review Medical Director is responsible for conducting clinical reviews of Durable Medical Equipment (DME) and related requests to support Integra’s Utilization Management (UM) operations. This full-time, salaried role functions within a structured, high-volume aut...

Due to Integra’s continued growth, specifically within the Customer Service team, Integra has created a new role to assist the Customer Service Leadership Team & Operations Business Analyst with the scheduling and daily management of its call center queues for our payers, provide...