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Role Description

The Lead System Architect serves as the technical visionary and highest-level Pega authority on the engagement. This individual will oversee the end-to-end architecture of a new multi-tenant SaaS Grievances and Appeals application built on Pega Constellation, drawing on an existing on-premises Pega application as a baseline for requirements and design patterns. The LSA is accountable for all architectural decisions, technical governance, and ensuring the platform is designed for scalability, configurability, and healthcare-grade compliance.

• Define and own the overall technical architecture for the Pega Constellation-based multi-tenant SaaS Grievances and Appeals platform.
• Analyze and translate requirements derived from the existing on-premises Pega application into a modernized, SaaS-ready architecture.
• Establish multi-tenancy patterns, tenant isolation strategies, and configuration layering within Pega.
• Provide architectural guidance on Pega data models, case design, decisioning, integrations, and security for the health insurance domain.
• Lead and mentor the System Architect team, including Senior System Architects and System Architects.
• Collaborate with the Business Architect and UI Architect leads to ensure cross-functional alignment.
• Establish and enforce Pega guardrails, coding standards, and best practices across the development team.
• Drive sprint planning, technical story elaboration, and architecture runway activities.
• Engage directly with client stakeholders and technical leads to address architectural concerns and decisions.
• Ensure compliance with HIPAA, CMS regulations, and state-specific grievance and appeals mandates as they relate to the platform design.

Qualifications

• Pega Certified Lead System Architect (PCLSA) credential required.
• 8+ years of Pega development and architecture experience, with at least 3 years in a Lead System Architect capacity.
• Proven experience architecting Pega applications in the healthcare payer or managed care space, preferably involving Grievances and Appeals or utilization management workflows.
• Strong knowledge of Pega Constellation UI framework; experience migrating from older Pega UI frameworks (e.g., Pega 7 / Classic UI) to Constellation preferred.
• Experience designing multi-tenant SaaS solutions on Pega, including tenant separation, ruleset layering, and operational configuration.
• Deep familiarity with Pega's Case Management, Decision Management, and Integration frameworks.
• Experience with Pega Cloud or Pega SaaS deployments.
• Strong understanding of healthcare claims processing, member services, and regulatory compliance (NCQA, CMS, state DOI requirements).
• Excellent communication and stakeholder management skills; able to articulate complex technical concepts to non-technical audiences.

Benefits

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
• Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
• Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
• 401(k) Retirement Savings: 1% employer match.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Additional Information

• Employment type: 6-12-month contract. Possibility of extension depending on performance and business needs.
• Compensation: $80/hr - $90/hr W2 // $100/hr - $110/hr C2C.
• Work Location: Remote. Only in the United States.
• Travel: This position requires travel for meetings on an as-needed basis.
• Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.