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Role Description

This role involves leading, standardizing, and optimizing all front-office and patient access functions across the organization.

• Ensure exceptional patient experience while driving operational efficiency, revenue integrity, and staff performance in a healthcare environment.
• Oversee registration, scheduling, intake, insurance verification, authorization workflows, patient communication, and front-office staffing models across one or multiple locations.
• Lead, coach, and develop front office managers, supervisors, and staff.
• Establish clear performance expectations, KPIs, and accountability.
• Build scalable staffing models aligned with patient volume and clinic growth.
• Drive a culture of professionalism, service excellence, and continuous improvement.
• Ensure a consistent, high-quality patient experience from first contact through check-in.
• Optimize scheduling practices to improve access, reduce wait times, and maximize provider utilization.
• Oversee patient intake, registration accuracy, and front-desk workflows.
• Implement patient communication standards (calls, texts, reminders, follow-ups).
• Partner with billing and finance teams to ensure clean handoffs and minimize denials.
• Oversee insurance verification, authorization processes, and eligibility workflows.
• Monitor front-office driven revenue leakage (missed authorizations, incomplete intake, errors).
• Use data and reporting to drive improvements in collection rates and visit conversion.
• Develop and enforce standard operating procedures (SOPs) across all locations.
• Identify inefficiencies and implement scalable solutions.
• Lead front-office related system implementations and optimizations (EMR, scheduling, intake tools).
• Support new clinic openings, acquisitions, and operational integrations.
• Work closely with clinical leadership to align schedules, staffing, and patient flow.
• Partner with HR on hiring, onboarding, and training of front-office staff.
• Collaborate with marketing and referral teams to support growth initiatives.
• Serve as a key operational voice in leadership meetings.

Qualifications

• 5+ years of healthcare operations experience with direct front-office oversight.
• 3+ years in a leadership or management role.
• Strong understanding of patient access, scheduling, and insurance workflows.
• Proven ability to lead teams across multiple locations.
• Experience working with EMRs and practice management systems.

Requirements

• Travel required.
• Multi-site outpatient healthcare experience (PT, OT, medical practice, ASC, etc.) preferred.
• Experience scaling operations or supporting growth initiatives preferred.
• Strong data and reporting skills preferred.

Benefits

• Medical/Dental/Vision insurance.
• 401K with 50% employer match up to 6% per check.
• Paid holidays.
• Paid time off.
• Full-time benefit options start at 30 hours per week.
• Company-paid employee life insurance.
• Voluntary life insurance options.
• Short and long-term disability options.
• Employee assistance program.
• Professional Development.

Company Description

Therapy Partner Solutions is a physical therapist-owned company providing solutions across the full continuum of care settings.

Our mission is to provide best-in-class expert therapy solutions while delivering the highest quality care in a cost-effective and time-efficient manner for our partners, clients, and patients.

• We partner with and help private practice outpatient clinics, health systems, hospitals, and home health organizations provide best-in-class therapy services to their patients.
• To ensure excellence is maintained along every facet of the therapy business value chain, Therapy Partner Solutions TM pulled together best-in-class companies recognized for their excellence in:
• Private Practice Solutions
• Multi-Setting Management Solutions
• Compliance
• Billing and Collections
• Talent Acquisition Solutions
• Operational Optimization
• Finance
• Administrative Processes
• Marketing
• Human Resources