• manage the headquarter customer relationship to drive the portfolio • lead a team of senior regional leaders and field service professionals • demonstrate accountability for customer, functional, business, and company objectives • manage complex issues, involved in short and long-term planning and execution • contribute to the overall business strategy and financial results • be the operational single point of contact for the customer leadership • manage customer relationships at multiple levels of their organization • provide regional leadership presence with oversight for all customer experiences • plan and execute maintenance activities with safety and quality • own profit and loss responsibility for the Portfolio • drive operational excellence and rigor across SQDC (Safety, Quality, Delivery, Cost) • drive improvement through identification and implementation of corrective and preventative business process actions for Injury & Illness (I&I) goals