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Role Description

Palette Media is seeking a Desktop Support Specialist to serve as a foundational member of our internal technology function. This role will provide day-to-day technical support, optimize our systems (including Google Workspace), and help evolve our IT processes.

You’ll act as both hands-on support and a process improver — ensuring our team has reliable, secure, and scalable technology infrastructure. This role is ideal for someone early-to-mid career who thrives in startup environments, enjoys solving problems in real time, and is excited about supporting a fast-paced team in the entertainment and creator economy space.

Responsibilities

• Desktop & End-User Support
  • Provide day-to-day technical support for employees across hardware, software, and SaaS platforms
  • Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity
  • Manage device provisioning, onboarding, and offboarding processes
  • Maintain asset inventory and lifecycle tracking
• Google Workspace & Systems Optimization
  • Administer and optimize Google Workspace (user management, permissions, security policies, automation)
  • Improve file structures, permissions governance, and operational efficiency
  • Evaluate and recommend workflow improvements across internal tools
• IT Operations & Vendor Management
  • Serve as primary point of contact for IT vendors and managed service providers
  • Help evaluate outsourced IT support options and recommend scalable solutions
  • Coordinate hardware purchasing, warranty claims, and service contracts
  • Strengthen backup systems and reduce single points of failure within IT operations
• Process Improvement & Documentation
  • Document SOPs for onboarding, offboarding, device management, and security protocols
  • Identify inefficiencies in current processes and implement improvements
  • Support light security best practices (2FA enforcement, access controls, device policies)

Qualifications

• 2–5 years of experience in desktop support, IT support, or IT operations (startup experience preferred)
• Experience administering Google Workspace in a business environment
• Strong working knowledge of macOS environments
• Experience supporting and administering HubSpot (user management, permissions, integrations, and troubleshooting) in a business environment
• Experience managing SaaS tools and supporting remote teams
• Comfortable managing vendors and external service providers
• Strong documentation and process-oriented mindset
• Calm, solutions-oriented temperament with excellent interpersonal skills
• Interest in entertainment, media, or the creator economy is a plus