• Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service • Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement • Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s • Oversee team operations and manage to key performance metrics • Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence • Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. • Work selflessly with other departments to provide the best client experiences • Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.