• Own executive-level client relationships across Gigantic Playground’s most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadership • Define and guide overall client strategy focused on innovation, long-term growth, and sustained partnership value • Drive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue • Partner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals • Build account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship management • Guide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadership • Serve as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strength • Represent Gigantic Playground at the executive level with clients, partners, and industry stakeholders • Mentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinking • Help shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadership