HealthEdge

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Analytics & Operations Customer Success Internship

Customer Success ManagerCustomer SuccessInternshipRemoteTeam 1,001-5,000Since 2005H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

$25 / hour

Bachelor DegreeEnglishPythonSQL

Job Description

• Use AI tools to extract key contract details from the contract management system and help build a reporting database for renewal dates, entitlements, and major terms. • Support the integration of systems and processes from two recently merged Customer Success teams by documenting workflows, updating configurations, and tracking progress. • Help reduce technical debt by improving data quality, cleaning up outdated configurations, and assisting with fixing underperforming integrations. • Analyze customer sentiment by using AI to summarize insights from support tickets, surveys, meeting notes, and emails to identify trends and areas for improvement.

Job Requirements

  • Currently pursuing a bachelor’s degree in Business, Business Informatics, Customer Operations or Marketing
  • Strong proficiency in Microsoft Excel
  • Excellent attention to detail and organizational skills
  • Strong written and verbal communication skills
  • Self-starter who is comfortable working independently in a remote environment
  • Intellectual curiosity and a willingness to learn new tools and technologies quickly
  • Familiarity with AI and large language model tools (e.g., Claude, Copilot) (bonus)
  • Working knowledge of SQL (bonus)
  • Exposure to Python or other scripting languages (bonus)
  • Interest in data analysis, business systems, or process improvement (bonus)

Benefits

  • Paid 12-week virtual internship program
  • Workshops focused on resume writing, LinkedIn profiles, interview preparation

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