Manager, Aftermarket Order Management

ManagerManagerFull TimeRemoteTeam 10,001+Since 1915H1B SponsorCompany Site LinkedIn

Location

Florida + 2 more

Posted

12 days ago

Salary

$120K - $168K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Drive customer on-time delivery metrics which are aligned with customer expectations. • Drive cross-functional projects to enhance operational efficiency and customer satisfaction. • Partner with Sales and Customer service to manage escalations and priorities, driving execution with Operations. • Foster strong relationships to facilitate smooth communication between customers and internal stakeholders. • Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Job Requirements

Bachelor’s degree
3+ years of experience in order management, customer fulfillment, supply chain management, or operations
Must be able to stand for prolonged periods of time during an 8–10 hour shift to maintain production flow
Ability to travel up to 25% of the time
Must be eligible to work in the US without sponsorship now or in the future
Masters degree (preferred)
Strong analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies
Exceptional communication and interpersonal skills
SAP experience
Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP)
Experience working in a customer facing role
Experience working with 3PL partners

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty
Military leave
Purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance