Patient Care Coordinator (Customer Service Associate Analyst)

Evernorth Health Services | CarepathRx

Position Summary

Do you enjoy making a real difference in patients’ lives while working in a fast-paced healthcare environment? As a Patient Care Coordinator, you play a vital role in supporting infusion patients by ensuring their therapies, supplies, and services are delivered accurately and on time. You will partner closely with pharmacy, nursing, operations, reimbursement, and distribution teams to create a smooth, reliable, and compassionate patient experience. This role is ideal for someone who is organized, service-oriented, and motivated to grow within specialty and infusion pharmacy care.

Schedule: Rotating shifts between 8:00 AM – 6:30 PM EST, Monday–Friday

Responsibilities

• Support the clinical management of infusion patients by coordinating medication refills, supplies, and services under the supervision of a licensed pharmacist.
• Ensure patient supply inventories are accurate and complete, helping to prevent delays in care and treatment interruptions.
• Collect and document medication profiles, patient updates, and assessments clearly and accurately in the medical record.
• Serve as a key communication link between patients, infusion pharmacy teams, nursing, operations, reimbursement, and distribution partners.
• Partner with reimbursement and distribution teams to ensure payer-specific requirements are followed, including delivery restrictions and collection processes.
• Maintain high standards for quality, accuracy, productivity, and timeliness while meeting or exceeding defined performance goals.
• Deliver consistently positive internal and external customer experiences through professional, empathetic, and solution-focused communication.
• Support day-to-day pharmacy and operations workflows, including documentation handling, equipment coordination, and delivery or pickup preparation.
• Demonstrate Evernorth’s system-wide competencies by working collaboratively, adapting to change, and contributing to continuous improvement.

Qualifications:

Required Qualifications

High school diploma or equivalent.

Minimum of 1 year of experience in customer service, healthcare support, pharmacy services, or a related role.

Experience communicating with customers or patients by phone, email, or in person.

Strong organizational, time management, and multitasking skills.

Comfort using computers, Microsoft Office applications, and healthcare or pharmacy systems.

Preferred Qualifications

Experience in pharmacy customer service, pharmacy technician support, home infusion, specialty pharmacy, or homecare.

Familiarity with infusion therapy workflows or ancillary healthcare provider environments.

Demonstrated ability to prioritize competing tasks while maintaining attention to detail.

Associate’s or Bachelor’s degree in a related field.

As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our teams are ambitious, compassionate experts dedicated to advancing specialty pharmacy and infusion services in partnership with hospitals and health systems—always with patients at the center of what we do.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.