• As a Senior Systems Engineer you will work with both internal and external organizations and stakeholders to drive solutions for our customers • You’ll also perform technical oversight, including on-site customer engagements and support customer and internal architectural discussions and requirements • You’ll play a key role in producing written proposals, network engineering designs/documentation as well as quoting solutions and actively consult with customers on best practices and how to incorporate Ciena’s technology into their networks • You’ll serve as the Sales Engineer supporting Ciena’s customers, including serving as the customer-facing primary contact for advanced technical issues • You’ll assist in the preparation of quotes, RFx’s responses and forecasts and collect and assist in the assessment of new product features as well as manage and track customer requests and help coordinate sales activities • In addition to assisting with customer product and technology solution discussions and presentations, you’ll support the development of pricing strategies and incentives designed to win business • You’ll assist with tracking of product deliverables and communicating updates will be a key aspect of your role, as will leading the transition of customers from end-of-life products to other Ciena solutions • Provide mentorship and feedback to junior members of the Sales Systems Engineering staff • The planning and support of product certification, acceptance testing and network introduction activities will also be a key component of your role.