• Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts. • Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value. • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience. • Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts. • Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product. • Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal. • Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies. • Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs. • On rare occasions, but if required, visit client locations to ensure client satisfaction and promote ongoing contract renewal.