• Provide pre- and post-sales technical support including system planning, customer training, system optimization, etc. • Become an expert on the operation and application of Silvus' sensing products and solutions and its advantages over competing technologies. • Prepare and conduct product demonstrations for customer visits and equipment evaluations. • Visit customer sites to provide technical support and deliver training. • Troubleshoot failures and abnormal situations in the field. • Collect and analyze field failures and abnormalities and provide feedback to the development team. • Help the Design and R&D Engineers reproduce and troubleshoot problems. • Participate in resource allocation and hardware maintenance to support different sales and business development activities. • Help drive future product development. • Perform other related duties of which the above are representative. • Travel requirements – 50%; frequent travel for meetings, events, and demonstrations.