Esri technology helps people solve some of the world’s most difficult problems.
Workforce Management Manager
Location
Arizona + 8 moreAll locations: Arizona, Florida, Kentucky, New Hampshire, North Carolina, Missouri, South Carolina, Tennessee, Texas
Posted
9 days ago
Salary
Not specified
Job Description
Job Requirements
- 5+ years of workforce management experience in a call center environment.
- Management experience leading or overseeing workforce planning, scheduling, or intraday functions.
- Bachelor's degree in Business, Analytics, Operations, Healthcare Administration, or related field (or equivalent experience).
- Experience supporting remote and or 24/7 contact center operations.
- Strong analytical skills with a proven ability to translate data into operational improvements.
- Advanced Excel proficiency and experience building reports and dashboards.
- Ability to manage multiple priorities in a fast-paced environment.
- Required hands-on experience with Calabrio and AWS (contact center analytics and WFM tools).
- Experience in healthcare environments.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
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