• Weekly and quarterly reporting in the Customer Relationship Management (CRM) system for sales activities and pipeline; prepare quarterly sales summaries. • Coordination with sales teams across other geographies for global accounts • Find new customers for Protein Metrics, with a particular focus on Enterprise deployments, by establishing and leveraging partnerships with MS vendors in the region • Manage current customer base and ensure expansion for Protein Metrics solutions • Assist Marketing in identifying gaps in information or knowledge of Protein Metrics in the market. • Ensure best practices are applied at all levels in each account; maintain high level business contacts in parallel with scientific contacts with the Customer Success team. • Coordination with Customer Success teams to ensure that Demonstration requests, Deployment requests, and Pilot programs are all delivered on time. • Ensure feedback of customer requests to Product Management for actionable improvements to the products • Act as a resource to our customers to help build ROI justification for Protein Metrics software • Coordinate with Marketing to support marketing initiatives (conference and webinar support, business development, etc.)