AdaptHealth
Empowering patients to live their best lives
Referral Support Representative
Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 2019H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
41 days ago
Salary
Not specified
High School2 yrs expEnglish
Job Description
• Answer all calls and emails in a timely manner
• Actively listen to patients and handle stressful situations with compassion and empathy
• Document all call information according to standard operating procedures
• Apply sound problem-solving skills to address referral concerns and service issues
Job Requirements
- High school diploma or equivalent required
- Minimum of 1-2 years customer service experience, preferably in patient services, customer service, call center or referral services – preferably in a healthcare of DME setting
- Ability to learn and utilize company software and tools
- Documentation and record-keeping experience preferred
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
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